REFUND &

CANCELLATION

This Refund and Cancellation Policy governs the terms under which QuantGPT Technologies Private Limited (trading as "Beyond Horizon" or "The Beyond Horizon") processes refunds and handles project cancellations.

We are committed to client satisfaction and fair business practices. This policy ensures transparency in how we handle refund requests and project cancellations for our web development, mobile app development, design, and consulting services.

This policy should be read in conjunction with our Terms and Conditions and the specific project agreement signed between you and Beyond Horizon.

Client-Initiated Cancellation:

You may cancel a project at any stage by providing written notice to contact@thebeyondhorizon.com. Upon cancellation:

• Before Project Commencement: If you cancel before any work has started, you will receive a full refund of any advance payment made, minus a 5% administrative fee to cover processing costs.

• During Initial Phase (0-25% completion): You will be charged for work completed plus a 10% cancellation fee. Remaining amounts will be refunded within 7-14 business days.

• Mid-Project (25-75% completion): You will be charged for all work completed to date, including any milestone deliverables. No refund will be provided for completed milestones.

• Near Completion (75-100%): Full project amount is payable as significant resources have been invested. No refunds will be issued at this stage.

Company-Initiated Cancellation:

We reserve the right to cancel a project if:

• Client fails to provide required information or feedback within 30 days

• Client breaches the Terms and Conditions

• Project requirements become technically infeasible

• Client engages in abusive or unprofessional behavior

In case of company-initiated cancellation (except for non-payment or breach by client), we will refund any unused advance payments after deducting costs for work completed.

Cancellation Timeline:

• Cancellation requests must be submitted in writing via email

• We will acknowledge receipt within 48 business hours

• Final cancellation and refund calculation will be provided within 5 business days

• Refunds will be processed within 7-14 business days after final settlement

Milestone-Based Refund Calculation:

Our projects are structured in milestones. Refund eligibility is calculated based on completed milestones:

Typical Project Milestones:

1. Project Initiation (0-10%): Requirements gathering, project planning, wireframes

2. Design Phase (10-30%): UI/UX design, mockups, design approval

3. Development Phase (30-70%): Core development, feature implementation

4. Testing Phase (70-90%): Quality assurance, bug fixes, testing

5. Delivery Phase (90-100%): Final delivery, documentation, deployment

Refundable Amount Calculation:

Refund Amount = Total Project Cost - (Completed Milestone Percentage × Total Cost) - Non-Refundable Expenses - Cancellation Fee

Example:

Total Project Cost: ₹1,00,000

Work Completed: 40% (Design + Initial Development)

Non-Refundable Expenses: ₹5,000

Cancellation Fee (10%): ₹10,000

Refundable Amount: ₹1,00,000 - ₹40,000 - ₹5,000 - ₹10,000 = ₹45,000

Conditions for Refund Eligibility:

• Refund request must be submitted in writing

• All project deliverables and source code must be returned if accessed

• Client must not use any completed work after requesting refund

• Client must clear any outstanding payments for completed work

How to Request a Refund:

Step 1: Submit Written Request

Email your refund request to contact@thebeyondhorizon.com with:

• Project name and ID

• Reason for refund request

• Invoice numbers and payment details

• Preferred refund method

Step 2: Review and Assessment

Our team will:

• Review your project status and completed work

• Calculate refundable amount based on this policy

• Prepare a refund calculation breakdown

• Send you a refund statement within 5 business days

Step 3: Approval and Processing

Once you approve the refund calculation:

• Refund will be initiated within 3-5 business days

• You will receive a refund confirmation email

• Processing time varies by payment method

Refund Processing Timeline:

• Bank Transfer (NEFT/RTGS/IMPS): 3-5 business days

• UPI Payments: 2-3 business days

• Payment Gateway (Razorpay/Stripe): 5-10 business days

• Credit/Debit Cards: 7-14 business days (depends on bank processing)

• Checks: 10-15 business days (physical check issuance and clearance)

Refund Method:

• Refunds are processed to the original payment method

• If original method is unavailable, bank transfer will be used

• You must provide valid bank account details for refunds

Refund Confirmation:

• You will receive an email confirmation when refund is initiated

• Transaction reference number will be provided

• Contact us if refund is not received within stated timeline

The following items and expenses are non-refundable under any circumstances:

1. Third-Party Licenses and Services

• Premium themes, templates, or plugins purchased for your project

• Third-party API subscriptions or services

• Stock photos, fonts, or design assets

• Software licenses purchased on your behalf

2. Domain and Hosting

• Domain name registrations

• Hosting setup and configuration fees

• SSL certificates

• Server costs already incurred

3. Completed and Delivered Work

• Completed milestone deliverables that have been approved and delivered

• Source code or designs you have already accessed or downloaded

• Any work product you have used in production

4. Consultation and Planning

• Strategy and consultation sessions already conducted

• Project planning and requirement analysis

• Technical documentation created

5. Marketing and Communication

• Marketing collateral or content already created

• Email campaigns sent

• Social media content published

6. Administrative Fees

• Payment processing fees (typically 2-3%)

• Bank charges and transaction fees

• Administrative cancellation fees

7. Rush or Premium Services

• Express delivery charges

• Weekend or holiday work premiums

• Priority support fees

Transaction Fees:

Payment gateway transaction fees (typically 2-3%) are non-refundable and will be deducted from any refund amount.

Example: For a ₹1,000 refund, you will receive ₹970-₹980 after deducting payment gateway charges.

Currency Conversion Charges:

For international transactions:

• Currency conversion rates applied at the time of refund may differ from purchase

• Conversion charges by banks or payment gateways are borne by the client

• Refund amount may vary slightly due to exchange rate fluctuations

Payment Gateway Processing:

• Refunds through payment gateways (Razorpay, Stripe) take 5-10 business days

• Processing time depends on the payment gateway and your bank

• Refund status can be tracked through the payment gateway portal

Failed Refund Transactions:

If a refund transaction fails:

• We will notify you immediately

• You must provide alternative payment details

• Refund will be reprocessed within 3 business days

• Failed transaction fees are not charged to you

Chargeback Policy:

• If you initiate a chargeback, we reserve the right to suspend services

• We will provide all necessary documentation to the payment gateway

• Please contact us before initiating chargebacks to resolve disputes amicably

• Unjustified chargebacks may result in termination of services

Emergency Cancellations:

In case of emergencies (medical, financial hardship, natural disasters), we may offer:

• Flexible refund terms on a case-by-case basis

• Project pause option instead of cancellation

• Extended payment terms

Contact us to discuss your situation. Documentation may be required.

Force Majeure:

If project cannot be completed due to events beyond our control (natural disasters, pandemics, government restrictions):

• We will refund payments for incomplete work

• No cancellation fees will be charged

• We may offer to resume the project when circumstances permit

Service Dissatisfaction:

If you are unsatisfied with our services:

• Contact us immediately to discuss concerns

• We will attempt to resolve issues before considering refunds

• Refund eligibility depends on the nature of dissatisfaction and project stage

• We may offer revisions or corrections at no additional cost

Technical Failures:

If deliverables have critical defects not addressed within agreed warranty period:

• Partial refunds may be considered

• We will attempt to fix issues before processing refunds

• Refund amount depends on severity and impact of defects

Internal Resolution:

If you disagree with a refund decision:

• Request a review by emailing contact@thebeyondhorizon.com

• Provide detailed reasons for disagreement

• Include any supporting documentation

• We will review and respond within 5 business days

Escalation Process:

1. Initial Review: Project manager reviews the case

2. Management Review: Senior management evaluates the situation

3. Mediation: Independent mediator if internal resolution fails

4. Arbitration: Binding arbitration as per Terms and Conditions

Documentation Required:

For dispute resolution, please provide:

• Project agreement and scope documents

• Payment receipts and invoices

• Communication history (emails, messages)

• Evidence of issues or dissatisfaction

• Timeline of events

Resolution Timeline:

• We aim to resolve disputes within 15 business days

• Complex cases may take up to 30 days

• You will be kept informed throughout the process

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.

Notification of Changes:

• "Last Updated" date will be revised

• Material changes will be communicated via email to active clients

• Continued engagement with us after changes constitutes acceptance

Existing Projects:

• Projects already in progress are governed by the policy in effect at project start

• Unless both parties agree to adopt updated terms

We encourage you to review this policy periodically.

For refund requests, cancellations, or questions about this policy, please contact us:

QuantGPT Technologies Private Limited

Trading as: Beyond Horizon / The Beyond Horizon

Address:

40, Gyan Vihar Colony

Pushkar Road

Ajmer, Rajasthan, India - 305004

Email: contact@thebeyondhorizon.com

Phone: 7878465840

Business Hours: Monday to Friday, 10:00 AM - 7:00 PM IST

Refund Inquiries: Subject line should include "REFUND REQUEST" for faster processing.

We will acknowledge your request within 48 business hours and provide a detailed response within 5 business days.